Terms

Payment & Pricing

Pricing & Sales Tax

The prices quoted on LightStim.com are displayed in United States currency and therefore valid only in U.S. currency. We reserve the right to change our prices at any given time. Sales tax will be calculated by the ship to and bill to address of the order and will automatically be added onto the order. We are required by law to charge sales tax (excluding shipping) in the state of California only.


Credit Card Payments

We accept most major credit cards.


International Orders

We accept International orders from most countries. Please check the shopping cart on our online store under Calculate Shipping Rates. The customer is responsible for any Customs charges or individual Country and or State taxes. For countries outside those listed, please contact us.


Warranty

Satisfaction Guarantee

LightStim offers a 100% 90-Day Satisfaction Guarantee! We invite you to use any of our hand-held lights for 90 days. If you are not satisfied with the results, simply send it back and we will promptly refund the purchase price, less shipping. The Light must be returned in the original packaging along with all of the original package contents and your original sales receipt in order to qualify.

The 90-day-Satisfaction guarantee is only valid for hand-held Lights sold at full retail price from www.LightStim.com. If purchased from a third-party retailer please confirm the retailer's individual return policy.
The Professional 2-Panel Lights do not qualify for the 90-Day Satisfaction Guarantee.


Warranty

LightStim offers a 5-year repair/replacement warranty on the hand-held LED Light Therapy Lights purchased on or after January 1st, 2014. Hand-held LED Light Therapy Lights purchased before January 1st, 2014 have a 2-year repair/replacement warranty. The warranty is limited to factory defects including defective power transformers. We will not be responsible for damages caused by misuse or abuse intentional or otherwise. If you find that your Light is not working properly please call us directly to troubleshoot the situation. If it is determined that the Light itself is defective please mail it directly to LightStim for repair or replacement. Shipping charges on returned Lights and/or power cords are the sole responsibility of the customer.

Please note International customers only are responsible for retuned shipping charges once the Light is repaired and must include payment in the form of a check or credit card before the repaired or replacement Light is shipped back.


Returns

Returns

Please note:

• Professional 2-Panel Lights do not qualify for the 90-day Satisfaction Guarantee.

• All Skin Care does not qualify for return and/or 90-day Satisfaction Guarantee.

• Good Morning America, The View, or other television sales do not qualify for Return/Exchange/90-day Satisfaction Guarantee.

You must contact us within 90-days of your original purchase date of your hand-held LightStim to qualify for a return under our 100% 90-Day Satisfaction Guarantee return policy.

For all hand-held Lights a copy of your invoice or receipt must accompany the return or it will not qualify for a return. You must include all original packaging materials and accessories to qualify for a return. If any items are missing a 15% restocking fee will be required.

To return a product please contact us for a return authorization number. Once the product is returned allow 2 weeks for processing and posting of the refund. If a product is returned without an RA# allow 3-4 weeks for processing and posting to your account.

If your LightStim product is damaged in shipping please notify us and we will replace your product immediately upon receipt back to us. We do not cover your shipping costs for returned products that were damaged in shipping.


Unauthorized LightStim Resellers/Distributors

LightStim will not guarantee our product if purchased on eBay, or any other online auction sites, or any unauthorized distributor or dealer.


Copyright

Patent

All LightStim LED Lights are covered by U.S. Patent Numbers:

• U.S. Patent No. 8,938,295

• U.S. Patent No. 9,079,022

• U.S. Patent No. D651,321 S


Site Content

This Web site is exclusively owned and operated by LightStim unless noted, the design and content featured on LightStim.com, including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by LightStim This site in its whole is protected by copyright and applicable trade dress. Any and all worldwide rights, titles, and interests are reserved. The contents of our site and the site in its entirety are intended solely for your personal and/or noncommercial use. Be aware that any use of our Web site and its content for purposes other than personal and noncommercial use is prohibited without the prior written permission of LightStim.

Do not publish, modify, reproduce, display, sell, or distribute any of the materials from LightStim.com. You can, although, download or electronically copy and print any of the page contents displayed on the site, and even forward certain pages of this site to friends via email, but please remember that these are available for your personal and noncommercial use only. If you should choose to download, copy, or forward any of the Web site materials via email, no right, title, or interest in those materials will be transferred to you. Please note hard copies of LightStim.com must include the copyright notice displayed on every Web page.


Privacy

Privacy Policy

Online Personal Information

At LightStim we want you to know that our policies are intended to ensure that your personal information is handled in a safe and responsible manner and your personal privacy is protected.

Personal information is information that identifies you and may be used to contact you on-line or off-line. LightStim only collects personal information from our online visitors on a voluntary basis. We do not require personal information to obtain access to any of our sites.

Whatever the purpose may be, we will only collect information to the extent reasonably necessary to fulfill your requests and our legitimate business objectives. We may use your personal information for our internal marketing and demographic studies, so we can consistently improve our sites to better meet our visitors' needs.


Submissions

LightStim will make every effort to respond quickly to relevant email messages. We are under no obligation to keep your submitted comments in confidence or to pay any type of compensation for such comments. Please be aware that all of your comments, submissions, ideas and or suggestions submitted shall become and remain the property of LightStim

Any submissions to us is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submissions.

Please contact us if you have any further questions regarding a submission.


Registering For Email & Newsletters

We strive to keep our customers happy by providing them with an easy to use system for subscribing and unsubscribing to our emails and newsletters. When you purchase our products your name and email address (only) are automatically put into our lists. LightStim will use its email list for announcing new products, giving free advice, free information, and introducing contests to enhance customer relations. We do not sell, trade, publish, or give away our email lists.

We reserve the right to share your email address with the affiliates of LightStim International, Inc

If you do not wish to receive our emails or newsletters or if you do not want your information shared with affiliates of organizations other than LightStim and its affiliates, please follow the instructions to unsubscribe below. We will do our very best to honor your requests.

To unsubscribe from LightStim emails and newsletters please email LightStim at info@lightstim.com with the subject as UNSUBSCRIBE.

If you wish to subscribe to LightStim emails and newsletters, you can sign up on the bottom of any page of our site where it says, "sign up for email updates".


Special Cases

LightStim may disclose information in special cases to authorities when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with LightStim’s property, visitors, or anyone else that could be harmed by such activities.


Security Policy

Safeguarding Your Personal Information

LightStim respects the privacy concerns of visitors to our site www.LightStim.com. We do not sell your email address to anyone. We do not sell any other personal information about you. We only collect and use personal information in accordance with this privacy policy to the extent deemed reasonably necessary to serve our legitimate business purposes, and we maintain appropriate safeguards to ensure the security, integrity, accuracy and privacy of the information you have provided.


Cookies

Cookies are small files downloaded to your computer when you click on a link to come to our web site. It allows us to understand where people are coming from to better our marketing efforts. You can disable cookies or set your browser to alert you when cookies are being sent.


Third Party Links

If you click on a reference link to a third party site, you will leave the LightStim.com site. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personal information by such third parties, and we cannot guarantee that they will adhere to the same privacy and security practices as LightStim If you visit a third party that is linked to a LightStim's website, you should consult the third party site’s privacy policy before providing any personal information.


Disclaimer

Technical Matters

Technical Matters

As a visitor to and user of this Web site, you must assume full responsibility for any costs associated with servicing of equipment used in connection with the use of our site. Understanding the unpredictability of technology and the online environment, LightStim does not warrant that the function or operation of this Web site will be error free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and a user of this Web site, you, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Please note LightStim shall not be liable for damages of any kind related to your use of or inability to access this site.


Web Site

Web Site Errors

LightStim.com strives to present the most accurate information on our Web site at all times. There may be occasions when some of the information may contain incomplete information, errors or inaccuracies. Any inaccuracies are completely unintentional and we apologize if incorrect information is reflected in product price or availability - or for any malfunctions in your individual order. Please note we make no claims to our contents accuracy - implied or expressed - and we reserve the right to update product information and repair inaccuracies at any time.


Web Site Updates

LightStim is dedicated to the continual creation of our website so that you will enjoy visiting us on a regular basis. We want you to expressively understand that we cannot guarantee products and or prices that you saw on a previous visit to LightStim.com to be available on a subsequent visit. We do reserve the right to change our Web site, any products and prices at any time without any prior notice. If you have any questions about previous products and prices please feel free to contact us anytime.


Product Disclaimer

Product Availability

LightStim.com makes every effort to ensure that the products presented are available for purchase. At times we may experience a backlog in production or some unavailability of parts which is out of our control and may not be able to send you your products in a timely fashion.


Product Display

Note, we have made our best efforts to display the products shown on LightStim.com as accurately as possible. Be aware that the colors we use, as well as the display and color capabilities of your particular computer monitor, will greatly influence the colors you actually see on the screen. LightStim will not be held responsible for the limitations of your monitor and cannot promise that your monitor's display of any color, texture, or detail of actual merchandise will be accurate.