Contact

LightStim

16552 Von Karman Ave
Irvine, California 92606


(949) 502-4088

Weekdays 8:30AM - 5:30PM (PT)

support@lightstim.com


For more information on returns please call us directly
or see the Returns section in our Terms & Conditions.

F.A.Q.

Wrinkles Light

Does it really work?

Yes, but this is not a "Cinderella Effect" type device whereby you get instantaneous results that disappear at the stroke of midnight. This is an FDA cleared medical device that treats and reduces fine lines and wrinkles, with lasting results that you can begin to see in just 2 months.


How does it work?

LightStim for Wrinkles utilizes multiple wavelengths of amber, red, and infrared LEDs. The LED light penetrates the top layer of skin and yields the visible reduction in the appearance of fine lines and wrinkles.


After I start to see results do I continue to use the Light?

Yes, continue the same treatment schedule until you have achieved the desired results. We recommend making LightStim part of your regular skin care routine just like you would with your serums and creams. People continue to use their LightStim regularly because they love the gentle, soothing, and relaxing warmth.


How long does the device last?

LightStim is designed with high-end components; the LEDs should not need to be replaced.


Does it work for everybody?

Yes, it's not a matter of "Is it going to work for me?" it's a matter of "How long is it going to take to work?" On average, it takes about 2 months to start to see the reduction of fine lines and wrinkles.


How often do I need to use it?

We suggest using your Light 5-7 days a week, 3 minutes per area. In our clinical trials all participants were seen to have a significant improvement in their fine lines and wrinkles after 2 months of treatments. Keep in mind you are looking in the mirror on a daily basis, therefore it is important to take a photo of the targeted areas prior to starting treatment and then again 2 months later.


Can I use my existing skin care products?

Yes, there is no need to change your skin care regimen. You can even apply most anti-aging serums and moisturizers before using your Light. However, products that can cause dryness or irritation such as benzoyl peroxide, Retin-A or products containing Vitamin A or alcohol should only be applied after using your Light.


What do I do if I don't see any results?

Our Customer Service representatives are here to ensure that you achieve the best results possible. Please do not hesitate to call LightStim Customer Service at (949) 502-4088.


Acne Light

Does it really work?

Yes, if used per the instructions.


How does it work?

Your body creates bacteria on a daily basis, clogging your pores and creating breakouts. Using your Acne Light on a daily basis will give you control over mild to moderate acne.


Once my skin clears up what do I do?

Once your skin is clear, continue to use the Acne Light as needed.


How long does the device last?

LightStim is designed with high-end components; the LEDs should not need to be replaced.


How often do I need to use the Acne Light?

We recommend using your Light 3-4 minutes per area daily, or twice daily until your skin clears, then use as needed.


Can I use my existing skin care products?

Yes, there is no need to change your skin care regimen. We suggest using the Acne light on clean, dry skin.


What do I do if I don't see any results?

Our Customer Service representatives are here to ensure that you achieve the best results possible. Please do not hesitate to call LightStim Customer Service at (949) 502-4088.


Pain Light

Does it really work?

Yes, it is over-the-counter FDA cleared for the temporary relief of minor muscle and joint pain and stiffness, minor arthritic pain or muscle spasms, the temporary increase in local blood circulation, and the temporary relaxation of muscles. The degree of pain reduction varies from individual to individual.


How does it work?

LightStim for Pain works by temporarily increasing local blood circulation and increasing the body's tissue temperature.


How long does the device last?

LightStim is designed with high-end components; the LEDs should not need to be replaced.


How often do I need to use the Pain Light?

You can use as often as desired.


What do I do if I don't see any results?

Our Customer Service representatives are here to ensure that you achieve the best results possible. Please do not hesitate to call LightStim Customer Service at (949) 502-4088.


General

If I am traveling outside the US how do I power my Light?

LightStim uses a 100-240 volt power supply or transformer that will automatically adjust to the proper voltage for whichever country it is used in. The plug on LightStim power supply will not fit into the outlets of most foreign countries. Therefore, you will need a plug adapter in order to plug your appliance into the foreign outlets. These can be purchased online for just a few dollars.

Warranty

LightStim Warranty Registration

To register your warranty by email please email the following information to warranty@lightstim.com

1. Name
2. Email
3. Billing Address
4. Product (please specify which LightStim product you've purchased)
5. Quantity
6. Where did you purchase this product? (If online, please specify which website)
7. Purchase Date or Invoice Date
8. Order Number