Send us a message or call us at (949) 502-4088 on weekdays from 8:30am - 5:00pm PT. Our email address is support@lightstim.com
LightStim Headquarters
16552 Von Karman Ave, Irvine, California 92606
For information on returns please contact us or see the Returns section in our Terms & Conditions.
FAQS
Does it really work?
Yes, in our clinical trials 100% of participants were shown to have a significant improvement in their fine lines and wrinkles after 2 months of treatments.
How does it work?
LightStim for Wrinkles utilizes multiple wavelengths of Amber, Light Red, Dark Red and Infrared LEDs. The light penetrates the skin to reduce and eliminate fine lines and wrinkles. Note: this Light contains some infrared LEDs which are not visible to the human eye.
How often do I need to use LightStim for Wrinkles?
Use your Light 5-7 days a week, 3 minutes per area. We recommend making LightStim part of your regular skin care routine just like you would with your serums and creams.
After I see results do I continue to use the Light?
Yes, we recommend making LightStim part of your regular skin care routine just like you would with your serums and creams. People continue to use their LightStim regularly because they love the gentle, soothing, and relaxing warmth.
Can I use my existing skin care products?
Yes, there is no need to change your skin care regimen. You can even apply most anti-aging serums and transparent masks before using your Light. However, products that can cause dryness or irritation such as benzoyl peroxide, Retin-A or products containing Vitamin A or alcohol should only be applied after using your Light.
How does the Treatment Timer work?
Your Light will beep every 3-minutes. To silence the Treatment Timer, hold the power switch down for 4-seconds until you hear the Light beep twice. To reactivate the timer, unplug the Light then plug it back in.
What do I do if I don't see any results?
Contact us to speak with one of our licensed estheticians. We are here to ensure that you achieve the best results possible.
How long does the device last?
LightStim is designed with high-end components; the LEDs should not need to be replaced.
If I am traveling outside the US how do I power my Light?
LightStim uses a 100-240 volt power supply or transformer that will automatically adjust to the proper voltage for whichever country it is used in. The plug on LightStim power supply will not fit into the outlets of most foreign countries. Therefore, you will need a plug adapter in order to plug your appliance into the foreign outlets. These can be purchased online for just a few dollars.
Does it really work?
Yes, 100% of participants were shown to have improvement in the first 2-4 weeks. Proper use of the Light, diet, hormonal activity, environment, and hygiene all play an integral part in your success.
How does it work?
Your body creates bacteria on a daily basis, clogging your pores and creating breakouts. LightStim for Acne contains Blue LEDs that kill P. acnes bacteria and Red LEDs to calm existing breakouts.
How often do I need to use LightStim for Acne?
Use your Light no more than 3 minutes per area, once daily. Once your skin is clear, continue to use the Light for another two weeks, then every 2-3 days to maintain clear skin.
Once my skin clears up what do I do?
Once your skin is clear, continue to use the Light once per day for two weeks, then every 2-3 days to maintain clear skin.
Can I use my existing skin care products?
Yes, there is no need to change your skin care regimen. We suggest using the Acne light on clean, dry skin. However, products with benzoyl peroxide, Vitamin A, or retinol (including Retin-A) should only be applied after using your Light.
How does the Treatment Timer work?
Your Light will beep every 3-minutes. To silence the Treatment Timer, hold the power switch down for 4-seconds until you hear the Light beep twice. To reactivate the timer, unplug the Light then plug it back in.
What do I do if I don't see any results?
Contact us to speak with one of our licensed estheticians. We are here to ensure that you achieve the best results possible.
How long does the device last?
LightStim is designed with high-end components; the LEDs should not need to be replaced.
If I am traveling outside the US how do I power my Light?
LightStim uses a 100-240 volt power supply or transformer that will automatically adjust to the proper voltage for whichever country it is used in. The plug on LightStim power supply will not fit into the outlets of most foreign countries. Therefore, you will need a plug adapter in order to plug your appliance into the foreign outlets. These can be purchased online for just a few dollars.
Does it really work?
Yes, LightStim for Pain is FDA cleared to relieve arthritic pain, a variety of minor aches and pains, relax muscles and increase local blood circulation.
How does it work?
LightStim for Pain utilizes multiple wavelengths of Light Red, Dark Red, Infrared and Deep Infrared LEDs. This Light works by increasing local blood circulation and increasing the body’s tissue temperature. Note: this Light contains some infrared LEDs which are not visible to the human eye.
How often do I need to use LightStim for Pain?
Use for 5 to 30 minutes per area, as often as desired.
Where can I use LightStim for Pain?
Use on any area of the body for post-workout soreness, accidents and sports injuries, backaches, arthritis and stiffness.
What do I do if I don't see any results?
Contact us to speak with one of our licensed estheticians. We are here to ensure that you achieve the best results possible.
How long does the device last?
LightStim is designed with high-end components; the LEDs should not need to be replaced.
If I am traveling outside the US how do I power my Light?
LightStim uses a 100-240 volt power supply or transformer that will automatically adjust to the proper voltage for whichever country it is used in. The plug on LightStim power supply will not fit into the outlets of most foreign countries. Therefore, you will need a plug adapter in order to plug your appliance into the foreign outlets. These can be purchased online for just a few dollars.
Does it really work?
Yes, in our clinical trials for treating wrinkles, 100% of participants were shown to have a significant improvement in their fine lines and wrinkles after 2 months of treatments. In our clinical trials for treating acne, 100% of participants were shown to have improvement in the first 2-4 weeks. (Clinical studies performed using LightStim handheld devices.)
How does it work?
In Wrinkles mode, Elipsa utilizes multiple wavelengths of Amber, Light Red, Dark Red and Infrared LEDs. These wavelengths work together to provide treatment for full face wrinkles. In Acne mode, Elipsa utilizes Blue and Red LEDs to treat mild to moderate inflammatory acne.
How often do I need to use LightStim Elipsa?
To treat wrinkles, use Elipsa for 16 minutes, 3-5 days per week. To treat acne, use Elipsa for 12 minutes, 3-5 days per week. Consistency is key for best results.
After I see results do I continue to use Elipsa?
Yes, we recommend making LightStim part of your regular skin care routine just like you would with your serums and creams. People continue to use their LightStim regularly because they love the gentle, soothing, and relaxing warmth.
Can I use my existing skincare products?
Yes, there is no need to change your skin care regimen. You can even apply most anti-aging serums and transparent masks before using Elipsa. However, products that can cause dryness or irritation such as benzoyl peroxide, Retin-A, or harsh acids, should only be applied after using Elipsa. We recommend using Elipsa in the Acne mode on clean, dry skin. Products of your choice may be applied after treatment.
What do I do if I don’t see any results?
Contact us to speak with one of our licensed estheticians. We are here to ensure that you achieve the best results possible.
If I am traveling outside the US how do I power Elipsa?
LightStim uses a 100-240 volt power supply or transformer that will automatically adjust to the proper voltage for whichever country it is used in. The plug on Elipsa's power supply will not fit into the outlets of most foreign countries. Therefore, you will need a plug adapter in order to plug your appliance into the foreign outlets. These can be purchased online for just a few dollars.
Warranty Registration
To register your warranty please fill out the following form.
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