Terms & Conditions
Payment & Pricing
Pricing & Sales Tax
The prices quoted on LightStim.com are displayed in United States currency and therefore valid only in U.S. currency. We reserve the right to change our prices at any given time. Sales tax will be calculated by the ship to and bill to address of the order and will automatically be added onto the order. We are required by law to charge sales tax (excluding shipping) in the state of California only.
We accept credit card payments from Visa, Mastercard, American Express, and Discover.
Contact LightStim for information about placing an international order. For international orders the customer is responsible for any Customs charges or individual Country and or State taxes.
LightStim.com only offers free shipping within the United States. All "Free Shipping" promotions for LightStim.com are not valid outside of the United States.
Sales & Discounts
LightStim.com sales, discounts, or coupon codes are: 1) Not valid on previous purchases. 2) Not allowed to be combined with other offers. 3) Not valid for LightStim Professional purchases/orders.
Elipsa and ProPanel are not eligible for introductory offers, including but not limited to “10% off your first order”, etc.
LightStim offers a 5-year repair/replacement warranty on handheld Lights purchased in the United States. LightStim Elipsa, ProPanel and Pain Belt have a 2-year-repair/replacement warranty. Handheld Lights purchased internationally have a 2-year repair/replacement warranty. The warranty is limited to factory defects including defective power transformers. The warranty does not cover: Second-hand purchases, misuse and abuse, damage from unauthorized accessories, damage from incorrect current and voltage, or damage from conditions beyond control of LightStim. If you find that your Light is not working properly please contact us directly to troubleshoot the situation. If it is determined that the Light itself is defective, we will provide authorization for you to mail it directly to LightStim for repair or replacement. Shipping charges on returned Lights and/or power cords are the sole responsibility of the customer.
Please note- International customers only are responsible for return shipping charges once the Light is repaired and must include payment in the form of a check or credit card before the repaired or replacement Light is shipped back.
All LightStim devices purchased from LightStim.com are eligible for return within 30-days of the original purchase date. Skin Care products do not qualify for return. LightStim LED Bed is not available for purchase on LightStim.com and therefore is not included in this return policy. LightStim’s 90-Day Satisfaction Guarantee program ended on June 1st, 2022 and is no longer offered on new purchases. If purchased from a third-party retailer, please contact them directly for their individual return policy.
To return a device please contact us for a return authorization number. Once the device is returned allow 2 weeks for processing and posting of the refund. If a device is returned without a return authorization number allow 3-4 weeks for processing and posting to your account.
A copy of your invoice or receipt must accompany the return or it will not qualify for a return. You must include all original packaging materials and accessories to qualify for a return. If any items are missing a 15% restocking fee will be required.
If your device is damaged in shipping please notify us and we will replace your device immediately upon receipt back to us. We do not cover your shipping costs for returned devices that were damaged in shipping.
Unauthorized LightStim Resellers/Distributors
LightStim will not guarantee our products if purchased on eBay, or any other online auction sites, or any unauthorized distributor or dealer.
All LightStim LED Lights are covered by U.S. Patent Numbers:
U.S. Patent No. 8,938,295
U.S. Patent No. 9,079,022
U.S. Patent No. D651,321 S
This Web site is exclusively owned and operated by LightStim unless noted, the design and content featured on LightStim.com, including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by LightStim This site in its whole is protected by copyright and applicable trade dress. Any and all worldwide rights, titles, and interests are reserved. The contents of our site and the site in its entirety are intended solely for your personal and/or noncommercial use. Be aware that any use of our Web site and its content for purposes other than personal and noncommercial use is prohibited without the prior written permission of LightStim.
Do not publish, modify, reproduce, display, sell, or distribute any of the materials from LightStim.com. You can, although, download or electronically copy and print any of the page contents displayed on the site, and even forward certain pages of this site to friends via email, but please remember that these are available for your personal and noncommercial use only. If you should choose to download, copy, or forward any of the Web site materials via email, no right, title, or interest in those materials will be transferred to you. Please note hard copies of LightStim.com must include the copyright notice displayed on every Web page.
As a visitor to and user of this Web site, you must assume full responsibility for any costs associated with servicing of equipment used in connection with the use of our site. Understanding the unpredictability of technology and the online environment, LightStim does not warrant that the function or operation of this Web site will be error free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and a user of this Web site, you, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Please note LightStim shall not be liable for damages of any kind related to your use of or inability to access this site.
Web Site Errors
LightStim.com strives to present the most accurate information on our Web site at all times. There may be occasions when some of the information may contain incomplete information, errors or inaccuracies. Any inaccuracies are completely unintentional and we apologize if incorrect information is reflected in product price or availability - or for any malfunctions in your individual order. Please note we make no claims to our contents accuracy - implied or expressed - and we reserve the right to update product information and repair inaccuracies at any time.
Web Site Updates
LightStim is dedicated to the continual creation of our website so that you will enjoy visiting us on a regular basis. We want you to expressively understand that we cannot guarantee products and or prices that you saw on a previous visit to LightStim.com to be available on a subsequent visit. We do reserve the right to change our Web site, any products and prices at any time without any prior notice. If you have any questions about previous products and prices please feel free to contact us anytime.
LightStim.com makes every effort to ensure that the products presented are available for purchase. At times we may experience a backlog in production or some unavailability of parts which is out of our control and may not be able to send you your products in a timely fashion.
Note, we have made our best efforts to display the products shown on LightStim.com as accurately as possible. Be aware that the colors we use, as well as the display and color capabilities of your particular computer monitor, will greatly influence the colors you actually see on the screen. LightStim will not be held responsible for the limitations of your monitor and cannot promise that your monitor's display of any color, texture, or detail of actual merchandise will be accurate.
Mobile Program Terms of Service
The LightStim mobile message service (the "Service") is operated by LightStim International, Inc. (“LightStim International, Inc.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. We may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., cart reminders) from LightStim via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to +1 (855) 284-9689 to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other LightStim mobile message programs and wish to cancel, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (855) 284-9689 or contact LightStim.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number.
You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.
You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.