Contact Us

Speak to a licensed esthetician

Send us a message or call us at (949) 502-4088 on weekdays from 8:30am - 5:00pm PT. Our email address is support@lightstim.com

LightStim Headquarters

16552 Von Karman Ave, Irvine, California 92606

For information on returns please contact us or see the Returns section in our Terms & Conditions.

FAQS

Does it really work?
Yes, LightStim for Wrinkles is FDA Cleared to reduce and eliminate fine lines and wrinkles with lasting results that you can begin to see in just 2 months. It is not a “Cinderella effect” where you get instant results that disappear at the stroke of midnight.
How does it work?
LightStim for Wrinkles utilizes multiple wavelengths of amber, red, and infrared LEDs. The light penetrates the skin to reduce and eliminate fine lines and wrinkles.
How often do I need to use LightStim for Wrinkles?
We suggest using LightStim for Wrinkles 5-7 days a week, 3-minutes per area. In our clinical trials all participants were seen to have a significant improvement in their fine lines and wrinkles after 2 months of treatments.
After I see results do I continue to use the Light?
Yes, we recommend making LightStim part of your regular skin care routine just like you would with your serums and creams. People continue to use their LightStim regularly because they love the gentle, soothing, and relaxing warmth.
Can I use my existing skin care products?
Yes, there is no need to change your skin care regimen. You can even apply most anti-aging serums and moisturizers before using your Light. However, products that can cause dryness or irritation such as benzoyl peroxide, Retin-A or products containing Vitamin A or alcohol should only be applied after using your Light.
What do I do if I don't see any results?
Contact us to speak with one of our licensed estheticians. We are here to ensure that you achieve the best results possible.
How long does the device last?
LightStim is designed with high-end components; the LEDs should not need to be replaced.
If I am traveling outside the US how do I power my Light?
LightStim uses a 100-240 volt power supply or transformer that will automatically adjust to the proper voltage for whichever country it is used in. The plug on LightStim power supply will not fit into the outlets of most foreign countries. Therefore, you will need a plug adapter in order to plug your appliance into the foreign outlets. These can be purchased online for just a few dollars.
Does it really work?
Yes, 100% of participants were shown to have improvement in the first 2-4 weeks. Proper use of the Light, diet, hormonal activity, environment, and hygiene all play an integral part in your success.
How does it work?
Your body creates bacteria on a daily basis, clogging your pores and creating breakouts. LightStim for Acne contains blue LEDs that kill P. acnes bacteria and red LEDs to calm existing breakouts.
How often do I need to use LightStim for Acne?
Use your Light no more than 3 minutes per area, once daily until your skin clears. Once your skin is clear, continue to use the Light for another two weeks, then every 2-3 days to maintain clear skin.
Once my skin clears up what do I do?
Once your skin is clear, continue to use the Light once per day for two weeks, then every 2-3 days to maintain clear skin.
Can I use my existing skin care products?
Yes, there is no need to change your skin care regimen. We suggest using the Acne light on clean, dry skin. However, products with benzoyl peroxide, Vitamin A, or retinol (including Retin-A) should only be applied after using your Light.
What do I do if I don't see any results?
Contact us to speak with one of our licensed estheticians. We are here to ensure that you achieve the best results possible.
How long does the device last?
LightStim is designed with high-end components; the LEDs should not need to be replaced.
If I am traveling outside the US how do I power my Light?
LightStim uses a 100-240 volt power supply or transformer that will automatically adjust to the proper voltage for whichever country it is used in. The plug on LightStim power supply will not fit into the outlets of most foreign countries. Therefore, you will need a plug adapter in order to plug your appliance into the foreign outlets. These can be purchased online for just a few dollars.
Does it really work?
Yes, LightStim for Pain is FDA cleared to relieve arthritic pain, a variety of minor aches and pains, relax muscles and increase local blood circulation. You can use it for post-workout soreness, accidents and sports injuries, backaches, arthritis and stiffness.
How does it work?
LightStim for Pain works by temporarily increasing local blood circulation and increasing the body’s tissue temperature. Give yourself a soothing treatment that sets in motion the body’s inherent pain-relieving process.
How often do I need to use LightStim for Pain?
You can use LightStim for Pain as often as desired.
Where can I use LightStim for Pain?
Use LightStim for Pain for 5 to 30 minutes on any area of the body where you’re experiencing pain, soreness or stiffness.
What do I do if I don't see any results?
Contact us to speak with one of our licensed estheticians. We are here to ensure that you achieve the best results possible.
How long does the device last?
LightStim is designed with high-end components; the LEDs should not need to be replaced.
If I am traveling outside the US how do I power my Light?
LightStim uses a 100-240 volt power supply or transformer that will automatically adjust to the proper voltage for whichever country it is used in. The plug on LightStim power supply will not fit into the outlets of most foreign countries. Therefore, you will need a plug adapter in order to plug your appliance into the foreign outlets. These can be purchased online for just a few dollars.

Warranty Registration

To register your warranty please fill out the following form.