Shipping and Returns

Yes, free shipping is available on select orders within the United States. All "Free Shipping" promotions for LightStim.com are not valid outside of the United States.

LightStim LED Bed Core and LightStim LED Bed Pro are excluded from free shipping promotions.

Yes, free shipping is available on select orders within the United States.

Contact LightStim for information about placing an international order.

For international orders the customer is responsible for any Customs charges or individual Country and or State taxes. International shipments may be subject to longer processing times and additional shipping costs.

LightStim’s responsibility for international orders is limited to the original invoiced value of the product. We do not cover third-party costs, including VAT, customs duties, or international shipping fees related to returns or exchanges. Customers are encouraged to confirm order details prior to shipment.

All devices excluding LightStim LED Bed Core and LightStim LED Bed Pro purchased from LightStim.com are eligible for return within 30-days of the original purchase date.

Skin Care products do not qualify for return. LightStim’s 90-Day Satisfaction Guarantee program ended on June 1st, 2022 and is no longer offered on new purchases. If purchased from a third-party retailer, please contact them directly for their individual return policy.

To return a device please contact us for a return authorization number. Once the device is returned allow 2 weeks for processing and posting of the refund. If a device is returned without a return authorization number allow 3-4 weeks for processing and posting to your account.

A copy of your invoice or receipt must accompany the return or it will not qualify for a return. You must include all original packaging materials and accessories to qualify for a return. If any items are missing a 15% restocking fee will be required.

If your device is damaged in shipping please notify us and we will replace your device immediately upon receipt back to us. We do not cover your shipping costs for returned devices that were damaged in shipping.

Yes. Skin care products and certain devices (such as LED Bed Core and LED Bed Pro) are not eligible for return.

To return a device please contact us for a return authorization number.

A copy of your invoice or receipt must accompany the return or it will not qualify for a return. You must include all original packaging materials and accessories to qualify for a return. If any items are missing a 15% restocking fee will be required.

Once the device is returned allow 2 weeks for processing and posting of the refund. If a device is returned without a return authorization number allow 3-4 weeks for processing and posting to your account.

Returns are typically processed within 2 weeks after we receive your device.

If items are missing from your return, a 15% restocking fee may apply.

If your device is damaged in shipping please notify us and we will replace your device immediately upon receipt back to us. We do not cover your shipping costs for returned devices that were damaged in shipping.